FAQ
Everything you need to know about purchases, shipping, and returns. Can’t find an answer? Get in touch →
What is your current turnaround time?
Our current processing time is typically 7–10 business days (excluding weekends and holidays) before your order ships.
During holidays, sales, and high-volume periods, processing times may be slightly longer.
Do you accept returns or exchanges?
Because our products are made to order and often personalized, all sales are final.
If your order arrives damaged, incorrect, or contains an error made by ASJ Creations, please contact us within 3 business days of delivery.
Can I request a custom design?
Yes! We love custom orders.
Please contact us with:
- Your design idea
- Quantity needed
- Event deadline (if applicable)
- Preferred shirt style/color
Do you offer bulk orders?
Yes.
We can assist with:
- School events
- Sports teams
- Family reunions
- Business apparel
- Group events
- Fundraisers
Contact us for pricing.
What type of shirts do you use?
We use soft, high-quality apparel brands and choose the best fit based on the design and order requirements.
Specific brands/styles may vary.
Are your shirts unisex?
Yes, most of our shirts are unisex sizing unless otherwise noted in the product listing.
Please review the sizing chart before purchasing.
How should I wash my shirt?
- Wash inside out in cold water
- Use mild detergent
- Hang dry recommended
- Tumble dry low if needed
- Do not bleach Do not iron directly on design
Can I cancel my order?
Orders may be canceled within 24 hours of purchase, unless production has already begun.
Do you offer local pickup?
Yes! The following local pickup options are available:
- Porch pickup (near Carroll EMC in Carrolton)
- School (staff)
- Central Elementary
- Central Middle
My package says delivered, but I don’t have it.
Please check:
- your mailbox
- neighbors
- household members
- your local carrier
Once packages are marked delivered, we are not responsible for lost or stolen packages.